Returns & Exchanges

Due to the intimate nature of our products, we are unable to accept returns or exchanges for items that have been opened or used. If your item is unopened or arrives with a manufacturing defect, we offer a hassle-free return process within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging with all security seals intact, or verify that the product is within its warranty period for technical issues.

• 2.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the return reason to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Place the item in its original box and use a discrete outer shipping container to protect your privacy and the product's condition during transit.

• 4.
  Ship and Track

  Affix the provided return label or use a tracked shipping service to send the package back to our warehouse for inspection and refund processing.